highsystem.NET helpdesk ticketing is an ideal supplement that allows rapid identification of problem areas, easy communication with the user making the support query and location of a quick and suitable solution to the problem.

Due to the interplay of software distribution and prepared support measures, a highly professional service desk can be created.

PC user side
The PC user sends his support problems directly from his own computer. Each PC user has his own ticket overview. He will be notified automatically about the progress of his support query.

Helpdesk management console
The support representative, on the other side, will be informed about incoming support queries and can then categorize and prioritize them, and immediately start to find solutions.

Knowledge treasure — knowledgebase

The knowledgebase stores all previous experiences and solutions. This valuable knowledge becomes available to all the other supporters, once a problem has been solved.

A knowledge treasure is being created and for each supporter it is the key to finding solutions. This knowledge and new experiences are continuously sought out and used efficiently through the full-text search option.